Welcome to the FAQ page for Sulayra. Below, you’ll find answers to the most common questions about our store, products, and services. If you don’t see your question here, feel free to contact us—we’re happy to help!

 

1. What types of products do you offer?

We offer a curated selection of high-quality products for newborns, toddlers, and young children. Our collection includes everyday essentials, unique items for specific parenting needs, and carefully selected products that have been personally tested by us or highly rated by other parents.

 

2. Are your products tested for quality?

Most of our products have been personally tested by our family to ensure they meet the highest standards of quality, safety, and functionality. For products we haven’t tested ourselves, we rely on trusted customer reviews and feedback to determine if they meet our rigorous standards before offering them in our store.

3. How do you keep your prices lower than larger platforms?

We operate independently and avoid the hefty fees charged by larger platforms for customer traffic and transactions. This allows us to offer you quality products at competitive prices while maintaining a focus on value and service.

4. Do you offer free shipping?

We offer free shipping on orders over $100. If the total is below $100, we have a flat rate of $5.99.

5. How long will it take for my order to arrive?

Orders typically ship within 1-2 business days and arrive within 5-7 business days depending on your location. Once your order ships, you’ll receive a tracking number to monitor its progress. Please see our Shipping Policy page.

6. What is your return policy?

We want you to love your purchase! If you’re not satisfied, you can return unused and unopened items within alotted time. Return policy varies by product. For more details, visit our Return Policy.

7. Can I get product recommendations?

Absolutely! We’re here to help. If you’re unsure about what products might be right for your child’s age or needs, take a look our New Arrivals and Featured section, or contact us at here and we’ll provide personalized recommendations.

8. How can I contact you?

You can reach us via email at [insert email], by phone at [insert phone number], or through our Contact Us page. We’re here to help with any questions or concerns!

Still Have Questions?

If you didn’t find the answer you were looking for, don’t hesitate to get in touch. We’re committed to making your experience with Sulayra as smooth and enjoyable as possible.

Thank you for choosing Sulayra!