Our refund policy varies depending on the product. Some products are non-refundable, while others have a 15-day return window. It is the customer's responsibility to review the specific return details for each product at the time of purchase.

To be eligible for a return, the item must be in the same condition as received—unworn, unwashed & unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How to Initiate a Return

To start a return, contact us at help@sulayra.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at help@sulayra.com.

Damages and Issues

Inspect your order upon receipt and notify us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Return Period by Product

• 15-Day Return Period: Applies to most eligible items unless otherwise noted.

Be sure to review the return details for each product carefully.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at help@sulayra.com.